David Prentice Portadown Star Rating
Sales
14 comments from 26 reviews
Service
38 comments from 101 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"David Prentice is a fantastic dealer and comes highly recommended"
"The staff have been very helpful in this matter"
"Very helpful and accommodating booked car in at short notice and allowed a later than usual booking slot to suit my requirements."
"clock reset"
"Service I recieved was fantastic"
David Prentice Portadown Dealer Principal response
"Thank you for your kind comments. Joanne Houston, Managing Director."
"Excellent in every respect"
David Prentice Portadown Dealer Principal response
"Many thanks. Joanne Houston, Managing Director."
"Efficient staff and good facilities"
David Prentice Portadown Dealer Principal response
"Much appreciated. Thanks. Joanne Houston, Managing Director."
"A very satisfying and efficient service"
David Prentice Portadown Dealer Principal response
"Thank you for your comments. Joanne Houston, Managing Director."
"Could not fault."
David Prentice Portadown Dealer Principal response
"Thank you. Joanne Houston, Managing Director."
"Clutch was replaced, but not dual mass flywheel so there is still a slight shudder."
"Very professional."
David Prentice Portadown Dealer Principal response
"Thank you. Joanne Houston, Managing Director."
"Service did not sort out brake noise dealershipcontacted me later and prometly repaired."
David Prentice Portadown Dealer Principal response
"Delighted to hear that the brake noise issue has been promptly resolved. Joanne Houston, Managing Director."
"I was very disappointed in having to pay £15 per day for a courtesy car I would expect this from a Skoda dealership Not from BMW"
David Prentice Portadown Dealer Principal response
"I'm sorry to learn of your disappointment with our courtesy car service. A member of our team will contact you to discuss this. Joanne Houston, Managing Director."
"I think Prentices is an excellent warm dealership. I dont have a new car but they treat me and my wife as valued customers. If we need advise about service or repairs they do their best to help providing somebidy from the workshop to explain things"
David Prentice Portadown Dealer Principal response
"We really appreciate and value your feedback. Many thanks. Joanne Houston, Managing Director."
"excellent"
David Prentice Portadown Dealer Principal response
"Thank you. Joanne Houston, Managing Director."
"The dealer experience is excellent but the car is still whilstling."
David Prentice Portadown Dealer Principal response
"Thank you for your comments. I understand our Aftersales Team have been in contact with you to resolve this issue. Joanne Houston, Managing Director."
"Difficulty in getting through, the couldn't get an appointment"
"We had the service and then 2 weeks after we had some oil seepage and this was because the oil filter was fitted too tight during the service."
David Prentice Portadown Dealer Principal response
"I understand that Martin has been in touch to clarify and resolve this misunderstanding. Joanne Houston, Managing Director."
"No complaints, very friendly and efficent even if i drop in unannouned."
David Prentice Portadown Dealer Principal response
"Many thanks. Joanne Houston, Managing Director."
"Brain was very helpful"
David Prentice Portadown Dealer Principal response
"Brian and the Team will be pleased to receive your comments. Joanne Houston Managing Director."
"Very customer friendly."
David Prentice Portadown Dealer Principal response
"Thank you. Joanne Houston, Managing Director."
"They are very helpful and attentive"
David Prentice Portadown Dealer Principal response
"I appreciate your comments. Thank you. Joanne Houston, Managing Director."
"Service was very good. I had to wait for 3 weeks for the loan car."
David Prentice Portadown Dealer Principal response
"Apologies for the delay with the courtesy car. Delighted to hear that our service was to your satisfaction. Joanne Houston, Managing Director."
"Very helpful, friendly and knowledgeable."
David Prentice Portadown Dealer Principal response
"Thanks for your comments. Joanne Houston, Managing Director."
"The after service is very good."
David Prentice Portadown Dealer Principal response
"Many thanks. Joanne Houston, Managing Director."
"Although the fault wasnt entirely sorted, I have the car booked in again for further diagnosis."
David Prentice Portadown Dealer Principal response
"Thank you for your comments. We look forward to resolving your issue once further diagnosis takes place. Joanne Houston, Managing Director."
"Best in Europe, superb service."
David Prentice Portadown Dealer Principal response
"Thank you so much. Joanne Houston, Managing Director."
"The computer wasn¿t reset I had to go back the next day to sort it out."
David Prentice Portadown Dealer Principal response
"Apologies that the computer was not reset. I understand that this has now been resolved. Joanne Houston, Managing Director."
"Everybody is courteous, every request is answered."
David Prentice Portadown Dealer Principal response
"The team will be very pleased to receive your kind comments. Thank you. Joanne Houston, Managing Director."
"Everything went as arranged. Outstanding staff attention and follow up"
David Prentice Portadown Dealer Principal response
"Delighted to receive your positive comments. I will pass this feedback on to our Team. Joanne Houston, Managing Director."
"Very good"
David Prentice Portadown Dealer Principal response
"Thank you. Joanne Houston, Managing Director."
"I have been very impressed with the dealership."
David Prentice Portadown Dealer Principal response
"Many thanks. Your feedback is much appreciated. Joanne Houston, Managing Director."
"Very satisfied"
David Prentice Portadown Dealer Principal response
"Thank you. Joanne Houston, Managing Director."
"While I was waiting for my car I was treated with great customer service"
David Prentice Portadown Dealer Principal response
"Our Reception Team will be delighted to hear that you enjoyed your time with us. Thank you for your comments. Joanne Houston, Managing Director."
"Always satisfied with the work of David Prentice"
David Prentice Portadown Dealer Principal response
"Thank you. Joanne Houston, Managing Director."
"Took longer to fix than first thought so salesman lent me his car to get home and then brought mine back in the evening, very good customer service"
David Prentice Portadown Dealer Principal response
"Sorry to hear your repair took a bit longer. Delighted to hear that we were able to provide a solution which avoided any inconvenience. We appreciate your feedback and comments. Joanne Houston, Managing Director."
"Great guys. very helpful and understanding"
David Prentice Portadown Dealer Principal response
"Thank you for your feedback. Joanne Houston, Managing Director."
"excellent service as always"
David Prentice Portadown Dealer Principal response
"Many thanks. Joanne Houston, Managing Director."
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"Andy was very helpful and courteous"
David Prentice Portadown Dealer Principal response
"Andy and the team will be pleased to receive your feedback. Joanne Houston, Managing Director."
"The Sales person was very good. It is the third car I have bought from him."
David Prentice Portadown Dealer Principal response
"Stephen will be very pleased to receive your comments. Many thanks. Joanne Houston, Managing Director."
"Very competent salesman, complete knowledge of product"
David Prentice Portadown Dealer Principal response
"Stephen will be pleased to receive your kind comments. Thank you. Joanne Houston, Managing Director."
"They are very helpful."
David Prentice Portadown Dealer Principal response
"Thanks. Joanne Houston, Managing Director."
"Friendly and professional approach to car sales and after care"
David Prentice Portadown Dealer Principal response
"We appreciate your feedback on your experience with us. Many thanks, Joanne Houston, Managing Director."
"An excellent dealership with very good staff"
David Prentice Portadown Dealer Principal response
"Thank you. Joanne Houston, Managing Director."
"David Prentice cars were very attentive during negotiation period and provided efficient guidance on vehicle options to enable me select a very satisfactory package."
David Prentice Portadown Dealer Principal response
"Many thanks for your feedback. Joanne Houston, Managing Director."
"Excellent service from Prentices. Stephen Wallace was brilliant, went above and beyond to ensure we were happy"
David Prentice Portadown Dealer Principal response
"Stephen and his colleagues really appreciate your positive feedback. Thank you. Joanne Houston, Managing Director."
"very happy with the service i received from Andrew Chamberlain he was very informative and helpful to me"
David Prentice Portadown Dealer Principal response
"Andrew and the team are delighted to receive your feedback. Many thanks. Joanne Houston, Managing Director."
"I go to the sames salesman every year. He is very honest and reliable he is the only salesman I go to. His name is James."
David Prentice Portadown Dealer Principal response
"Many thanks for your feedback. Joanne Houston, Managing Director."
"James the salesperson was very helpful"
David Prentice Portadown Dealer Principal response
"James will be delighted to hear your feedback. Much appreciated. Joanne Houston, Managing Director."
"Brilliant."
David Prentice Portadown Dealer Principal response
"Thank you. Joanne Houston, Managing Director."
"I am very pleased with my dealer and would not hesitate to recommend they any of my friends."
David Prentice Portadown Dealer Principal response
"Thank you. Delighted that you would recommend our team to friends. Joanne Houston, Managing Director."
"Andrew Chamberlain in Portadown was very helpful"
David Prentice Portadown Dealer Principal response
"Andrew will be delighted to receive your positive comments. Many thanks. Joanne Houston, Managing Director."